Welcome to the Help Center of 414141xin.fun! Here are the most frequently asked questions by customers. If you can’t find the answer, please feel free to contact us at 13006799014@163.com!

🛍 Shopping related
Q1: Do I need to register an account to place an order?
A: No. You can place an order as a guest, but we recommend creating an account to track orders, manage returns and get exclusive offers.
Q2: How do I choose my size?
A: Each product page has a detailed product description. If you are still unsure, please contact our customer service to help recommend a size.
Q3: Can I modify my order after I place it?
A: We will process your order as soon as possible, so we usually cannot modify or cancel the submitted order. If you have special needs, please contact customer service as soon as possible.
🚚 Shipping and delivery
Q4: Which areas do you ship to?
A: We support global shipping.

Q5: How long does it take to ship?
A:
Standard shipping: 3–7 business days
Expedited shipping: 1–3 business days
Order processing time: 1–2 business days

Q6: How do I track my order?
A: After shipping, you will receive an email with a logistics tracking link. You can also log in to your account to check the status in “My Orders”.

🔁 Return and Exchange Policy
Q7: Can I return the product?
A: Yes. We provide free returns within 30 days from the receipt of the product (except for some clearance products). The product must be kept in its original packaging, unworn and unwashed.
Q8: Is there a charge for returns?
A:
First return: We provide a free return label
More than one return or international return: You may need to pay for shipping
Q9: How long will it take to receive a refund?
A: After the return is received and inspected, the refund will be returned to the original route within 3–7 business days.

💳 Payment and Security
Q10: What payment methods are supported?
A: We support Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Shop Pay.

Q11: Is my payment information safe?
A: Yes. We use SSL encryption and PCI certified payment systems and do not store any credit card information.